POLICIES & FAQ

THANK YOU FOR SHOPPING WITH US

j.marie and sweet pea is a small but mighty shop coming to you from Minneapolis, Minnesota. Since we love people and the stories behind them, we are dedicated to providing strong customer service and high quality products.

Please read through these categories to answer any questions you may have. Of course feel free to contact us directly for any further questions and concerns you may have.  I know we just met but you are important to us!

Currently we are only accepting payments through PayPal. Once payment has cleared with PayPal we will prepare and ship your order within 1 – 5 business days (See Shipping section for more on turn time). Payment is due before an order can be prepared and shipped. Consider that new PayPal accounts can spend several days in a “pending” status and that we cannot prepare your order until this status has been cleared.
After we have prepared your order we will ship within 1 – 5 business days of your original order.

USA Customers | Most* orders ship via USPS first class mail, which provides you with a tracking number and a delivery within 2 – 5 business days.

*Orders of single cards are often sent USPS first class without a tracking number in order to save you money and packaging fees.

INTERNATIONAL CUSTOMERS | International shipments arrive within 5 – 16 business days. Tracking becomes difficult once the package leaves the US, however any lost packages will be looked into after 3 weeks from exiting USA has passed.

IMPORT TAX | International shipments may also be subject to import taxes depending on your government’s policy. j.marie and sweet pea is not provided with such tax information during the shipping process and should not be held responsible for such additional charges or reimbursements at time of shipment.

We hope that our items go beyond your expectations, however if you are unhappy with your purchase we will try to resolve the issue as best we can. Please see below for further return / exchange information.

RETURNS | If you are unhappy with your item and the packaging is unopened and unused you may return it within 15 calendar days of order delivery for a refund (shipping cost are non-refundable). Your account will be credited once the order has been received.

DAMAGED | If your order is received with damages please contact us, sending an image of the item within 15 calendar days of the item’s arrival. We reserve the right to ask for you to return the damaged item on a case by case basis.

LOST | Domestic orders with the USPS tracking number will not be refunded if the USPS Tracking System shows that the package has been “successfully delivered”. If a package is returned to us due to an incorrect address provided by the customer will contact you and ask that you provide the corrected address and pay for the additional shipment and or be refunded for the order minus the original shipment.

International orders are hard to track once outside of the US and will be looked into after 3 weeks have passed. We will contact you to double check the address and then re-send packages if it cannot be located.

Of course we take full responsibly and cost for shipping issues created on our end.

EXCHANGE | At this time we cannot allow exchanges due to our small and changing inventory.

WHOLESALE / CONSIGNMENT | Yes we welcome wholesale orders and enjoy working with retailers and other entrepreneurs. Please e-mail us for more information and let us know what types of quantities and designs you would be interested in!

CUSTOM ORDERS | We love collaborating and creating custom pieces for clients. Contact us to get a project started and let us know what your vision is and any specs (Stock type, quantity, printing method) you may have in mind.

CAN WE FEATURE j.marie? | Well of course you can! We ask that you credit us and let us know about the feature so we can show some love back =]

OUR CURRENT RETAILERS | We are very proud to work with our retailers and hope to keep adding more!
You can currently find our work at:

j.marie and sweet pea
The VOICE Community
PATINA
Flaunt Accessories
218 Home + Gift
The Golden Rule

& a few little secrets in the making =]